Frequently asked questions

What is J & D online stores cancelllation policy?


You can cancel an order until it has not been packed in our Warehouse by calling 204.895.8602. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.




Can i modify the shipping address of my order after it has been placed?


Yes, You can modify the shipping address of your order before we have processed (packed) it, by calling us at 204.895.8602




What is J & Ds 14 days return policy?


Yes! J & D's 14 day returns and exchange policy gives you an option to return or exchange items purchased on J & D Store for valid reason within 14 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.




What should i do if my payment fails?


Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.





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